Top 5 Lessons Learned from the Latest eCommerce Customer Service Study

Posted by Kabbage on June 20, 2011 · 2 Comments 

Last week, customer service analyzers StellaService took a cold, hard look at online companies and their customer service response times. The results were surprising, with some unexpected businesses taking the limelight while others got an unexpected wake up call. Here are some lessons from the survey that jumped out at me and what they can … Continue reading →

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